25Mar

Mastering Email List Management: Best Practices for Success

March 25, 2024Digital Marketing

A robust email marketing strategy hinges on the foundation of a clean and engaged email list. Effective email list management involves a series of actions aimed at cultivating a loyal subscriber base. From handling bounced emails to implementing double opt-in signup forms and launching re-engagement campaigns, the objective is to cultivate a subscriber roster filled with engaged individuals, converting prospects into customers and browsers into active subscribers.

The Importance of Engagement

Keeping your email list engaged is paramount to achieving desired results from your email campaigns. After all, if recipients aren’t opening your emails, they’re certainly not engaging with your content. Moreover, delivering emails that end up in spam folders or to non-existent addresses can significantly tarnish your sender reputation and hinder your deliverability rates.

Understanding Email Churn

Email churn refers to the natural attrition of subscribers from your list due to factors such as unsubscribing, marking emails as spam, encountering undeliverable addresses (resulting in bounces), or simply disengaging from your content. While some level of churn is inevitable, implementing best practices in email list hygiene can help mitigate its impact and sustain a healthy subscriber base.

Six Email List Management Best Practices

Effective email list management is essential for achieving your email marketing goals and maximizing ROI. Here are six key techniques to ensure your list remains up-to-date with engaged subscribers:

Extend a Warm Welcome to New Subscribers

Engage with new subscribers promptly by sending them a series of welcome emails triggered by their opt-in. The initial welcome email should express gratitude for joining your list while encouraging recipients to whitelist your email address to avoid spam filters. Personalize the welcome series to showcase your best content and make subscribers feel valued and connected to your brand.

Respect Subscribers’ Messaging Preferences

Allow subscribers to dictate the frequency of emails they receive to avoid overwhelming them. Providing options to unsubscribe from specific email types while maintaining overall subscription status demonstrates respect for subscribers’ preferences and fosters a positive relationship with your audience.

Practice Good List Hygiene

Regularly clean your email list to ensure its accuracy and effectiveness. This involves removing duplicate or incorrectly formatted email addresses, updating invalid addresses, and eliminating addresses that consistently bounce. By maintaining a clean list, you uphold your sender reputation and improve deliverability rates.

Re-engage or Remove Inactive Contacts

Identify and segment inactive subscribers who haven’t engaged with your emails for an extended period. Implement targeted re-engagement campaigns to reignite their interest in your content. If re-engagement efforts fail, consider removing these contacts from your list to enhance overall list health and performance.

Simplify the Unsubscribe Process

Make it easy for subscribers to unsubscribe from your emails by prominently featuring an unsubscribe button in each email. Simplifying the unsubscribe process not only ensures compliance with regulations but also fosters a positive user experience, leading to higher engagement with your active subscribers.

Avoid Purchasing Email Lists

Steer clear of purchasing email lists, as this practice is not only illegal but also detrimental to your email marketing efforts. Purchased lists often consist of low-quality leads and may include spam traps that could damage your sender reputation and result in hefty fines for non-compliance with regulations.

Maintain a Strong and Healthy Email List

A thriving email list is essential for achieving optimal deliverability, maximizing ROI, and driving digital success. Focus on quality over quantity by growing your subscriber base organically through permission-based tactics and implementing regular list maintenance to ensure continued engagement and success.

For more insights on optimizing your email campaigns, download our guide to enhance your email CTAs below!

Mastering Email Deliverability: Overcoming Common Challenges

Recognizing the Vitality of Email Deliverability

In today’s digital age, email remains a cornerstone of communication for businesses, organizations, and individuals. However, for those who send emails in bulk, merely hitting the “send” button doesn’t guarantee message delivery to their intended recipients.

Understanding the intricacies of inbox placement is paramount for anyone utilizing email marketing to effectively engage their target audience. In this article, we’ll explore the common concerns many senders face regarding email deliverability and provide strategies to ensure messages reach the inbox, rather than being relegated to the spam folder, unseen and unread.

Achieving Inbox Placement

Ensuring that emails land in recipients’ inboxes is a top priority for marketers. Email deliverability can be likened to embarking on a road trip, with the recipient’s inbox as the desired destination. Similar to driving a car, various factors influence successful arrival. If your “vehicle” isn’t well-maintained, lacks driving skills, or isn’t familiar with traffic rules, reaching the destination becomes challenging. However, assistance is readily available!

Think of your email service provider (ESP) as the vehicle you’re driving. ESPs like Campaign Monitor work tirelessly to ensure seamless email delivery. If you’re unfamiliar with optimizing your ESP’s capabilities, a wealth of help articles and online resources can guide you through the process.

Upholding Sender Reputation

Maintaining a positive sender reputation is vital for successful email deliverability, akin to adhering to traffic rules for a safe journey. Sender reputation reflects your email sending history and determines your trustworthiness as a sender.

Mailbox Providers (MBPs) act as traffic controllers, using spam filters to evaluate email trustworthiness. They consider various data points to determine if your email deserves placement in the recipient’s inbox. To safeguard your sender reputation, consider these steps:

Only email individuals who have explicitly opted into your email list.

Implement DKIM authentication to authorize your ESP to send emails on your behalf.

Manage changes to your sending domain, frequency, and list volume thoughtfully.

Send emails regularly to maintain engagement and naturally remove inactive contacts.

Re-engage and subsequently remove dormant contacts to maintain list health.

Prioritizing List Quality and User Engagement

As you aim to expand your subscriber base, prioritize list quality over quantity. Active engagement with your emails sends positive signals to MBPs, demonstrating credibility and relevance and distinguishing you from spammers or irrelevant senders.

Taking a proactive approach to removing dormant or disinterested subscribers helps maintain a high-quality list, leading to improved engagement, better deliverability, and ultimately, higher returns on your email marketing efforts.

Monitoring Deliverability Metrics

Monitoring deliverability metrics is akin to using a GPS during your journey, providing real-time information to inform route decisions. Key deliverability metrics to monitor include trends in open rates, link click rates, unsubscribe rates, spam complaint rates, and bounce rates.

Utilize features like Insights to review performance over time and establish performance thresholds. Adopting a data-driven mindset will help you understand if you’re on the right track and whether adjustments are needed to ensure maximum reach and engagement with your target audience.

In Conclusion

Understanding and prioritizing key aspects of email deliverability is essential for successful email marketing campaigns. By focusing on list quality, user engagement, sender reputation, monitoring deliverability metrics, and inbox placement, you can significantly enhance your chances of reaching the inbox, fostering meaningful connections with your audience, and maximizing the impact of your email campaigns.

23Mar

Making Email Design Accessible to All

March 23, 2024Digital Marketing

In recent years, accessibility has emerged as a crucial consideration across various industries, particularly in the realms of technology and digital marketing. From websites to digital products and, notably, email campaigns, accessibility has become a focal point for industry experts, who advocate for its benefits and necessity. But what exactly does it entail, and why should it matter to us as email marketers?

Email accessibility involves creating emails that are usable by the widest possible audience, including individuals with visual or hearing impairments, cognitive disabilities, or mobility issues. From the copy and design to the underlying code, accessible emails should be easy to understand and engage with.

Dispelling Common Misconceptions

If you haven’t yet prioritized accessibility in your email marketing efforts, you might harbor some misconceptions about its significance and feasibility. Let’s debunk some of these myths to empower you to integrate accessibility seamlessly into your email strategy and design process.

Myth: Accessibility will stifle creativity

While adherence to accessibility standards may initially seem restrictive, it actually provides a framework for creating emails that cater to a broader audience. By following logical and consistent design principles, you can enhance the intuitiveness of your campaigns, leading to improved engagement. Moreover, embracing accessibility can inspire creativity within defined parameters, encouraging strategic thinking and innovation.

Myth: Accessibility is complex and time-consuming

Embarking on a comprehensive accessibility initiative may appear daunting, but it doesn’t have to disrupt your existing processes. For resource-rich teams, integrating accessibility into regular workflows can occur alongside business as usual. Alternatively, for more agile teams, adopting accessibility standards gradually can be a pragmatic approach. By cultivating an accessibility mindset from the outset of campaign creation, you can organically evolve your emails to be more inclusive over time.

Myth: Accessibility benefits only individuals with disabilities

While accessibility undoubtedly enhances the experience for differently abled individuals, its advantages extend to all recipients. Clear and straightforward emails, coupled with support for assistive technologies, benefit everyone by facilitating easy comprehension and engagement. By removing barriers to accessibility, you empower all recipients to interact effectively with your brand, fostering positive experiences and driving meaningful action.

Myth: Accessibility is a one-time endeavor

Ensuring ongoing adherence to accessibility standards is imperative. Conducting periodic audits and updating email templates based on evolving best practices can help maintain compliance. Recognizing that accessibility requirements will evolve alongside industry trends and business needs underscores the need for continuous improvement and adaptation.

Myth: Accessibility can be automated entirely

While online tools can streamline aspects of accessibility compliance, they should complement rather than replace human judgment and creativity. Embracing accessibility as an integral part of the design process enables authentic relationship marketing and fosters genuine inclusivity. Educating oneself on accessibility best practices empowers marketers to navigate nuanced user and business needs effectively, preserving the human element of marketing.

Striking the Balance: Embracing Creativity While Prioritizing Accessibility

Understanding accessibility guidelines empowers marketers to strategically deviate from these standards when appropriate to enhance email engagement. Leveraging interactive elements, real-time personalization, and animated content can inject vibrancy into campaigns, provided that alternative text and fallback scenarios ensure accessibility. Ultimately, integrating accessibility into email design demonstrates a commitment to equity and inclusivity, signaling to audiences that your brand values diverse ways of consuming digital content.

Need Assistance with Accessibility?

Our Marigold Design Team specializes in helping brands kickstart their accessibility efforts. From conducting audits to designing and coding accessible email templates, we possess the expertise to make your brand accessible to everyone. Elevate your marketing efforts by downloading our Relationship Marketing ebook today.

21Mar

Crafting Compelling Subject Lines: 6 Essential Tips

March 21, 2024SEO

In today’s digital age, capturing your audience’s attention amidst the flood of emails in their inbox is no easy feat. The key to driving engagement and conversions lies in crafting compelling subject lines that entice recipients to open your emails. Here are six essential tips to help you master the art of subject line creation:

Keep it Concise:

Subject lines should be short and snappy, conveying your message effectively within a limited space. Aim for between 7 words and 41 characters to ensure compatibility across various email clients, particularly mobile apps like Gmail, which may truncate longer subject lines.

Segment Your Audience:

Avoid sending generic subject lines to your entire email list. Instead, segment your audience based on demographics or behaviors to create tailored subject lines that resonate with specific groups. This personalized approach can significantly boost open rates by delivering relevant content to each recipient.

Personalize Your Message:

Incorporate personalized elements into your subject lines to grab the recipient’s attention. Beyond using their name, leverage unique information such as location or interests that subscribers have shared with you. This zero-party data creates a sense of individualized engagement, increasing the likelihood of opens and conversions.

Be Specific and Compelling:

Make your subject lines specific yet compelling to pique curiosity and encourage opens. Avoid vague phrases and instead provide a clear indication of what recipients can expect inside the email. Whether it’s a tempting offer, exclusive content, or exciting news, specificity breeds interest and drives engagement.

Use Action-Oriented Language:

Infuse your subject lines with language that prompts action and encourages recipients to engage with your email. Incorporate strong verbs that evoke imagery and compel readers to visualize themselves taking the desired action, whether it’s making a purchase, signing up, or exploring further.

Time Your Emails Wisely:

Consider the timing of your email sends to maximize engagement. While there’s no one-size-fits-all approach, data from our Email Marketing Benchmarks Report suggests that weekdays tend to yield higher open and click-through rates compared to weekends. However, it’s essential to analyze your audience’s behavior and conduct A/B tests to determine the optimal sending times for your campaigns.

In summary, crafting compelling subject lines is essential for capturing your audience’s attention and driving email engagement. By following these six essential tips and continuously testing and optimizing your approach, you can enhance the effectiveness of your email marketing campaigns and ultimately achieve greater success in reaching your audience.

19Mar

Maximizing Business Growth through Email Marketing Automation

March 19, 2024Digital Marketing

In the realm of marketing, personal connections are the cornerstone of success. Just as in personal relationships, personalized interactions drive engagement and foster loyalty. According to SmarterHQ, a staggering 72% of consumers prefer personalized messaging. But how can businesses achieve this level of personalization on a large scale? The answer lies in email marketing automation.

Email marketing automation involves setting up a series of triggers along the customer journey that automatically sends personalized emails to customers at specific touchpoints. These emails are tailored to each individual’s needs and preferences, seamlessly guiding them through the sales funnel.

At Campaign Monitor, we’ve seen firsthand the power of automated emails, which generate a remarkable 320% more revenue than non-automated ones. What sets automated email campaigns apart is their personalized nature, as opposed to generic mass emails. Accenture reports that consumers are over 90% more likely to engage with brands that offer personalized experiences. So, if you’re looking to leverage email automation to grow your business, you’re on the right track. Let’s explore how.

Distinguishing Automated Email Marketing from Drip Campaigns

There’s often confusion between automated email marketing and drip campaigns, but the distinction is crucial. While both involve sending emails automatically, the approach and content differ significantly.

Drip campaigns consist of generic, scheduled emails sent to all customers at regular intervals, regardless of their position in the sales funnel or past interactions with the brand. These emails typically feature broad messaging, such as promoting a sale or product launch.

On the other hand, automated email marketing delivers personalized email series triggered by specific actions or conditions met by individual customers. These emails are tailored to each customer’s journey, addressing their unique needs and interests.

Building Powerful Email Automation Workflows

To harness the full potential of email marketing automation, you need the right tools and strategies in place. Here’s how to get started:

Choose the Right Email Marketing Automation Tool

Selecting the appropriate email marketing automation platform is paramount. Look for features such as:

Robust email automation capabilities with customizable triggers

Integration with customer relationship management (CRM) software for personalized messaging

Real-time analytics to measure key performance indicators (KPIs)

Easy-to-use email templates for efficient campaign creation

Dynamic list segmentation for targeted messaging

Ecommerce integrations for transactional emails

Mobile optimization for enhanced user experience

Segment Your Subscriber List

Segmenting your subscriber list based on customer data allows for more targeted and personalized communication. Create custom segments based on factors like location, gender, interests, and purchase history. Dynamic segmentation through integrations ensures that emails are tailored to each subscriber’s preferences.

Set Up Automated Workflows for Every Stage of the Customer Journey

Once your segments are defined, create automated workflows to engage customers at various stages of the sales funnel:

Nurture leads with personalized content to build relationships and trust.

Welcome new customers with tailored messages that acknowledge their individuality.

Increase product adoption by showcasing value and promoting action.

Gather feedback through targeted requests to improve products and services.

Surprise and delight customers with personalized gestures to enhance brand affinity.

Promote relevant products or events to segmented audiences for maximum impact.

Win back lost customers with re-engagement campaigns tailored to their needs.

Gather Data and Optimize

Monitor the performance of your email campaigns and analyze customer behavior to identify trends and opportunities for optimization. Use email analytics dashboards to track campaign metrics and refine your strategies accordingly.

By implementing email marketing automation effectively, businesses can personalize customer experiences at scale, driving engagement, loyalty, and revenue. With the right tools and strategies in place, email automation becomes a powerful engine for business growth in today’s digital landscape.

17Mar

Understanding A/B Testing: The Tool Smart Marketers Swear By

March 17, 2024Digital Marketing

In the realm of relationship marketing, where understanding audience needs is key to success, smart marketers rely on data-backed strategies. A/B testing, also known as split testing, emerges as a crucial method for driving campaigns that resonate with consumers and propel them along the customer journey.

So, what exactly is A/B testing?

A/B testing involves conducting marketing experiments where different versions of a variable, such as headlines, content length, or landing page designs, are presented to segmented audiences. One group sees one version while another views a different one. By analyzing the performance of these variations, marketers can make informed decisions about which approaches yield the best results. Ultimately, the version that positively impacts business metrics wins, and implementing it across the entire audience base can drive engagement, reactions, revenue, and ROI.

Why is A/B testing essential?

Within the realm of Conversion Rate Optimization (CRO), A/B testing plays a pivotal role, offering both qualitative and quantitative insights into user behavior. Here are some benefits:

Data-driven insights: A/B testing provides valuable data on user behavior, engagement rates, pain points, and satisfaction levels with marketing strategies.

Understanding impact: Marketers gain insights into how different elements, such as subject lines, emojis, buttons, imagery, and pre-header text, affect key metrics like open rates and engagement.

Eliminating guesswork: By relying on data rather than assumptions, A/B testing helps marketers make informed decisions, reducing uncertainty and increasing the effectiveness of campaigns.

Improving user experience: By identifying what resonates best with audiences, A/B testing enables marketers to optimize user experience, leading to higher conversion rates and customer satisfaction.

Cost-effectiveness: A/B testing allows marketers to maximize the potential of their existing customer base, driving conversions without significant additional expenditure on user acquisition.

In essence, A/B testing empowers marketers to refine their strategies, enhance engagement, and achieve better ROI by leveraging insights gleaned from controlled experiments. By continuously testing and optimizing campaigns, marketers can stay ahead in the dynamic landscape of digital marketing while delivering impactful experiences to their audience.

15Mar

10 Email Marketing Terms Every Marketer Should Know

March 15, 2024Digital Marketing, Uncategorized

Mastering email marketing requires fluency in its terminology, much like navigating a foreign language. To equip you with essential knowledge, here are 10 must-know email marketing terms:

Email Service Provider (ESP): An ESP is a software service aiding marketers in sending email campaigns. It facilitates tasks like list management, template customization, automation, analytics, and personalization.

Marketing Automation: This involves automated email campaigns triggered by predefined actions or events, such as a subscriber joining a list, making a purchase, or reaching a milestone.

Dynamic Content: Content that adapts based on subscriber data, like displaying gender-specific products to respective recipients. It enhances personalization, driving sales.

Multivariate Testing: Unlike A/B testing, which evaluates single variables, multivariate testing assesses multiple elements simultaneously in emails to optimize performance.

Transactional Email: Automated emails triggered by specific user actions, like purchase confirmations or cart abandonment reminders, crucial for engagement.

Click-Through Rate (CTR): A metric measuring the percentage of recipients who click on links or CTAs in emails, indicating email effectiveness.

Personalization: Customizing email content based on subscriber data such as name, interests, or purchase history, proven to boost open rates and revenue.

Email Deliverability: Ensuring emails reach subscribers’ inboxes, influenced by factors like sender reputation, spam filters, and email service provider quality.

Hard Bounce: An email returned due to permanent issues like invalid addresses, impacting deliverability and potentially triggering spam filters.

Soft Bounce: Temporary delivery failures, often due to issues like full inboxes or large file sizes, usually resolved upon subsequent delivery attempts.

In addition to understanding these terms, adopting best practices is crucial:

Personalize: Tailor content to individual preferences for higher engagement and conversion rates.

Segment: Divide your audience into relevant groups for targeted messaging, improving relevance and response rates.

Use Dynamic Content: Customize emails based on user data to enhance personalization and drive interaction.

Include a Clear CTA: Encourage action with a prominent call-to-action directing recipients to desired outcomes.

Test Before Sending: Conduct A/B tests to optimize email elements like subject lines, content, and CTAs for maximum impact.

As marketing trends evolve, optimizing for mobile devices is paramount. Responsive email designs ensure seamless viewing across various screen sizes, enhancing user experience and engagement.

Continuously expanding your marketing vocabulary and implementing best practices will elevate your email marketing efforts, driving success in the ever-changing digital landscape.

13Mar

Mastering the AI Landscape: 8 Essential Skills for Marketers

March 13, 2024Digital Marketing

The ascent of artificial intelligence (AI) in marketing evokes both excitement and apprehension among professionals. While some envision its transformative potential, others harbor concerns about its implications. Nevertheless, the integration of AI into digital marketing is undeniable, offering automation, personalization, and valuable insights. To navigate this new terrain effectively, marketers must cultivate essential skills or adapt accordingly. Here are eight critical competencies to thrive in the AI era:

ChatGPT Proficiency: Embrace ChatGPT, a groundbreaking AI technology revolutionizing conversational engagement, insight generation, and task automation. Although relatively nascent, its exponential growth promises transformative capabilities. Familiarize yourself with ChatGPT’s applications, as it forms the cornerstone of future AI advancements.

Content Creation & Generation: AI’s capacity to swiftly produce content raises concerns among marketers. However, recognize AI as a complement rather than a replacement to creativity. Collaborate with AI to streamline content ideation, keyword research, and even content generation, allowing for more strategic and innovative endeavors.

Data Analysis: Harness AI’s analytical prowess to glean actionable insights from vast datasets. Develop proficiency in data analysis to uncover consumer behavior trends, enhance user experience, and drive predictive modeling. Leverage AI to assimilate diverse data sources, including social media and customer feedback, for comprehensive insights.

Marketing Automation: Embrace AI-powered automation to optimize marketing workflows and streamline campaign execution. Utilize automation tools for email marketing, lead generation, social media management, content creation, and performance tracking. Maximize efficiency and scalability while delivering personalized experiences to your audience.

AI Tools & Platforms Familiarity: Acquaint yourself with diverse AI tools and platforms to streamline marketing operations and enhance decision-making. Explore tools like Clearscope for keyword research, TrendKite for trend analysis, and CaliberMind for B2B sales augmentation. Stay abreast of emerging AI solutions to capitalize on their benefits.

SEO Adaptation: Navigate the evolving SEO landscape by integrating AI-driven insights into your optimization strategies. Understand AI’s influence on search engine algorithms and prioritize factors like user experience and content quality. Leverage AI to refine keyword targeting, content optimization, and search result rankings.

Soft Skills Enhancement: Augment technical expertise with essential soft skills to thrive in the AI-driven marketing landscape. Cultivate traits like strategic thinking, creativity, agility, collaboration, and a willingness to learn. Develop a holistic skill set that complements your digital proficiency and fosters professional growth.

Data Privacy & Ethical AI: Grapple with the ethical implications of AI adoption and prioritize data privacy in marketing practices. Ensure transparency, security, and non-discrimination in AI utilization, mitigating risks of misinformation and job displacement. Uphold ethical standards to foster trust and accountability in AI-driven initiatives.

Upskilling in the Age of AI:

Stay informed about industry developments and emerging trends to remain relevant.

Take proactive steps to deepen your understanding of AI and its applications.

Apply newfound knowledge by actively engaging with AI tools and platforms.

Embrace AI to enhance campaign effectiveness, drive productivity, and stay competitive in the evolving marketing landscape.

In summary, mastering AI in marketing demands a multifaceted approach encompassing technical proficiency, soft skills refinement, and ethical considerations. Embrace AI as an enabler of innovation and efficiency, leveraging its capabilities to propel your marketing endeavors forward.

11Mar

Navigating Social Media for Mental Well-being: 4 Strategies to Stay Grounded

March 11, 2024Social Media Engagement Tactics, Uncategorized

Ever found yourself in a cycle of deleting and redownloading social media apps? You’re not alone. Many of us have felt the pull of endless scrolling, only to realize hours have slipped away. Here are four ways to protect your mental health in the age of social media:

Recognize the Impact: After a night of scrolling, it’s common to feel the need for a break. But without understanding how social media affects us, we may find ourselves back in the cycle. Awareness is the first step towards change.

Understand the Relationship: Social media isn’t inherently good or bad. It can foster connection and provide valuable information, but it can also lead to overload and overwhelm. Recognizing the nuances of this relationship is crucial.

Set Boundaries: Take control of your social media usage by setting boundaries. This could mean limiting your screen time, unfollowing accounts that don’t serve you, or scheduling regular breaks. Find what works for you and stick to it.

Cultivate Real-Life Connections: While social media can provide a sense of connection, it’s no substitute for real-life relationships. Make time for face-to-face interactions with friends and family, and prioritize activities that nourish your mental well-being offline.

By taking proactive steps to manage your social media usage, you can protect your mental health and find balance in the digital age. Remember, you’re in control of your online experience.

Preparing for the Holiday Season: Email Delivery Best Practices

Q: Could you provide a brief overview of email deliverability for those who may not be familiar with it?

Certainly! Email deliverability can often seem like a blend of science and magic, but let’s simplify it. The journey of an email from sender to recipient’s inbox involves two main stages.

Firstly, the email is sent to the recipient’s mailbox provider, like Gmail or Yahoo. At this stage, the provider either accepts or rejects the email. If accepted, it’s considered successfully delivered.

Secondly, after acceptance, the mailbox provider conducts automated checks to determine where the email should land. If the sender has a good reputation, the email goes to the inbox; otherwise, it may be filtered to spam. This entire process constitutes email deliverability.

Q: What steps can customers take to ensure good deliverability and avoid the spam folder?

Customers can significantly influence deliverability by focusing on sender reputation and subscriber engagement. Here are five steps they can take:

Obtain explicit permission and opt-ins from recipients.

Ensure email content is anticipated and desired by the audience.

Prioritize recipient engagement and minimize spam complaints.

Regularly update and maintain email lists by re-engaging inactive subscribers and removing dormant ones.

Authenticate sending domains, at least by setting up DKIM.

Q: Why is deliverability particularly crucial during the holiday season?

The holiday season witnesses a surge in global email traffic, especially during events like Black Friday and Cyber Monday. Marketers intensify their email campaigns during this period, leading to a strain on mailbox providers.

In such times, providers must balance filtering legitimate emails and preventing spam from inundating inboxes. Marketers aiming to reach crowded inboxes need to understand the email ecosystem’s constraints to ensure their well-crafted content isn’t inadvertently filtered out.

Q: Is it too late for customers to prepare for the upcoming holiday season?

No, it’s never too late to prepare for the holiday season. Even if holiday campaigns are underway, customers can still follow deliverability best practices. They can audit databases, review campaign reports, and focus on list hygiene.

Engaging less-active subscribers with a “check-in” email allows marketers to gauge interest and maintain list quality. Removing unresponsive subscribers prevents damage to sender reputation and ensures effective communication.

Q: What are your top tips for maintaining and improving deliverability?

Here are some key tips:

Avoid sudden changes in email practices, such as altering sender addresses or branding, to maintain consistency and recognition.

If anticipating a surge in email volume, devise a ramp-up plan to mitigate potential filtering or blocking by mailbox providers.

Set up DKIM for sending domains to enhance email authentication.

Utilize Campaign Monitor’s Insights reporting to track campaign performance and identify trends.

Monitor subscriber engagement to prevent email fatigue and maintain sender reputation.

Q: Any final advice for Campaign Monitor customers?

Remember that landing in the inbox is a privilege earned through trust and respect for subscribers’ expectations. While increasing sales through higher email frequency might seem tempting, it’s crucial to prioritize long-term inbox placement and subscriber trust.

By implementing these practices, marketers can improve email list quality, database management, and overall campaign effectiveness, ensuring better inbox placement and engagement.

09Mar